Protecting your privacy and the confidentiality of your personal information is important to us. It is one of our core values and is fundamental to the way we conduct business. WRM respects the trust you place in us. You can rest assured that we have best practice procedures in place for handling and protecting your private and sensitive information, in accordance with the National Privacy Principles and the Health Records and Information Privacy Act. WRM ensures that your personal information is stored securely and is only accessible to authorised personnel.

Type of personal information held

Personal information that we collect and hold usually falls into the following categories: your details including your full name, date of birth, address and contact numbers; your employer and details of your job requirements; medical information related to your injury, contact details of your doctor and any treating parties; and your insurer details including your claim number. We may also hold information about your wages.

Purposes for which we hold personal information

We primarily hold personal information in order to facilitate good communication with all relevant parties and to assist you to return to work in a safe and timely manner.


We may only disclose information with your consent and therefore will ask you to sign a Consent Form when we first meet with you. In order to develop and implement an appropriate return to work program we must liaise with your treating medical professionals. We therefore must exchange information about you with them. Parties with whom we may need to exchange information include: your doctor; other treating professionals such as a physiotherapist; your employer; the insurer; and any other parties who may be involved in your return to work (such as your union). We may also disclose your personal information where we are under a legal duty to do so, including circumstances where we are under a lawful duty of care or where required by governing bodies such as SIRA or the Safety Rehabilitation and Compensation Commission.

Access to personal information

Subject to some exceptions that are set out in the National Privacy Principles, you can gain access to the personal information that we hold about you. If you wish to obtain access to your personal information you should contact our Managing Director. If you are able to establish that personal or sensitive information that we hold about you is not accurate, complete and up‐to‐date, we will take all reasonable steps to correct this information.

If you do not consent to provide the information we require

Inquiries and complaints

You can make further inquiries or lodge any complaints about our privacy policies to:
Libby Roberts
Managing Director
Tel: (02) 9893 1877
Email: [email protected]

You can also make complaints to the Office of the Federal Privacy Commissioner.